Run a one-stop HR helpdesk agent for policy and benefits questions
Thai shopping mall developer Central Pattana built an AI agent called People Helpdesk that answers employees' HR questions and passes complex cases to the right team, as described at a Microsoft Thailand briefing.
What they did
The agent acts as a single front door for employee services, covering company policies and benefits. When a question goes beyond what it can handle, it forwards the case to the relevant team. The company frames the goal as moving from simply answering to helping employees get things done, while cutting routine work for HR and support staff.
What happened
The company presents it as an example of its human-centric AI approach; the article gives no usage or time-saving figures.
Keep in mind
The source is a short Microsoft press summary; it does not name the platform the agent runs on or describe accuracy, adoption or how escalations perform.
Try it with your agent
You are the HR helpdesk for <company>. Answer employee questions about <policies, benefits, leave, payroll dates> using only <HR handbook and policy pages>, in Thai or English to match the question. If the request needs an action or a judgment call, collect the employee's name, team and a short description and route it to <responsible HR team>, telling the employee who will follow up.
Replace the <angle brackets> with your own details.